Digital Strategist, keynote speaker, media commentator and CEO W3 Digital,
- A customer experience and digital transformation consultancy. Mark has been in the digital strategy and transformation space since the late 90’s and has worked with companies such as SAP North America, GSK, AustraliaPost and Telstra. Mark has worked on a vast array of digital and customer focused projects including major political elections, global brand strategy, innovation strategy, transformation initiatives, and digital product development.
- Digital strategy columnist for BRW for over 5 years.
- Columnist for Major Australian magazines Marketing Magazine and CMO.com.au.
- Columnist for global publications such as Marketing Week and Smart Data Collective.
- His writing has also been featured in The Australian Financial Review, The Age and the Sydney Morning Herald.
- The only person in Australia to be certified as an Experience Economy Expert, the framework that brands like Lego, Ikea and Disney use to develop and commercialise their customer experience.